esushrusa.com

CANCELLATION AND REFUND POLICY

E-SUSHRUSA REFUND POLICY

Effective Date: [Insert Date]

E-Sushrusa values customer satisfaction and strives to provide the best healthcare services. This Refund Policy outlines the terms and conditions for refund requests related to our services.

1. ELIGIBILITY FOR REFUND

Refunds may be considered in the following cases:

  • If a user is charged incorrectly due to a system error.
  • If a scheduled consultation is canceled by E-Sushrusa without providing an alternative appointment.
  • If the user requests a refund before availing of any service and within the specified refund request period.

2. NON-REFUNDABLE SERVICES

The following services are not eligible for refunds:

  • Completed medical consultations, telehealth sessions, or health services already rendered.
  • Membership fees once the user has accessed any member-exclusive benefits.
  • Any service where cancellation is not requested within the stipulated refund request period.

3. REFUND REQUEST PROCESS

To initiate a refund request, the user must:

  1. Submit a written request via email to [Insert Contact Email] within [X] days of the transaction.
  2. Provide transaction details, including payment proof, date, and reason for the refund request.
  3. E-Sushrusa will review the request and respond within [X] business days with approval or rejection.

4. REFUND PROCESSING

  • Approved refunds will be processed within [X] business days from the approval date.
  • Refunds will be credited to the original payment method used for the transaction.
  • Any applicable transaction or processing fees charged by the payment gateway will be deducted from the refunded amount.

5. CANCELLATION POLICY

  • Users may cancel a scheduled consultation before [X] hours of the appointment time for a partial or full refund, as applicable.
  • No refunds will be processed for cancellations made after the consultation time has passed.

6. EXCEPTIONS

E-Sushrusa reserves the right to review refund requests on a case-by-case basis. Refund approvals will be subject to company discretion, and exceptional circumstances may be considered.

7. CONTACT INFORMATION

For refund-related queries, please contact us at [esushrusa@gmail.com] or call [6026796022].