esushrusa.com

Privacy Policy

PRIVACY POLICY

E-Sushrusa (“we”, “us”, or “E-Sushrusa”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. INTRODUCTION
This Privacy Policy applies to all users (“Users”) of E-Sushrusa services, including patients, healthcare practitioners, and visitors to our website. By accessing or using our services, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your personal information as described herein.

2. WHY THIS PRIVACY POLICY?
This Privacy Policy is published in compliance with:

  • Section 43A of the Information Technology Act, 2000.
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”).
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

  1. The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information.
  2. The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information.
  3. How and to whom E-Sushrusa will disclose such information.

3. COLLECTION OF PERSONAL INFORMATION
Certain services require us to know who you are to best meet your needs. When you access our services or interact with us via emails, telephone calls, or other correspondence, we may ask you to voluntarily provide certain personally identifiable information. You consent to the collection of such information by E-Sushrusa. This may include, but is not limited to:

  • Contact Data: Email address and phone number.
  • Demographic Data: Gender, date of birth, and pin code.
  • Usage Data: Service usage details and appointment history.
  • Insurance Data: Insurance carrier and plan details.
  • Other Information: Voluntary information shared via emails, letters, or other correspondence.

The information collected may constitute ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under applicable data protection regulations.

Personal Information refers to any data that can identify an individual directly or indirectly.

Sensitive Personal Data or Information includes:

  • Passwords.
  • Financial information such as bank accounts, credit/debit card details, or other payment instruments.
  • Physical, physiological, and mental health condition.
  • Sexual orientation.
  • Medical records and history.
  • Biometric information.
  • Information received by E-Sushrusa under lawful contract or otherwise.
  • Visitor details provided at registration or thereafter.
  • Call data records.

E-Sushrusa may use, collect, and disclose publicly available information without requiring consent.

4. PRIVACY STATEMENTS

4.1 ALL USERS NOTE:

  • Your access and use of our services imply acceptance of this Privacy Policy.
  • Any information you provide is voluntary, and by using our services, you consent to its collection and use.
  • We may use anonymized and aggregated data for research, statistical analysis, and service improvement.
  • We do not sell or rent your personal information to third parties.

4.2 PRACTITIONERS NOTE:

  • Practitioners registering on E-Sushrusa must provide specific personal and professional details.
  • Practitioner information may be published on our platform to help users book consultations.
  • Practitioners should ensure their details are accurate and updated.
  • We may contact practitioners for service updates, feedback, and new offerings.

5. HOW WE USE YOUR INFORMATION
We use the collected information to:

  • Provide and improve healthcare services.
  • Process payments and manage memberships.
  • Send service-related updates and appointment confirmations.
  • Conduct data analysis to enhance service quality.
  • Ensure compliance with applicable laws and regulations.

6. SHARING AND DISCLOSURE OF INFORMATION
Your data may be shared with:

  • Registered medical practitioners for consultation purposes.
  • Payment gateways for processing transactions.
  • Government or legal authorities if required by law.
  • Third-party service providers assisting in our operations.

7. DATA SECURITY
We implement appropriate security measures to safeguard your personal information from unauthorized access, loss, or misuse. However, no method of data transmission is 100% secure, and we cannot guarantee absolute protection.

8. YOUR RIGHTS
You have the right to:

  • Access and review your personal information.
  • Request corrections to inaccurate data.
  • Withdraw consent and request data deletion, subject to applicable legal requirements.

9. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. Users can manage cookie preferences through browser settings.

10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy periodically. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.